Privacy policy

Last updated: September 19, 2026

This Privacy Policy describes how Lumora Care ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from lumora-care.shop (the "Site") or otherwise communicate with us.

Information we collect

  • Information you provide: name, email address, billing address, order details, and messages you send us. Your email address is required because it is how your purchase is delivered.
  • Payment information: payment details are processed by our payment providers. We do not store full card numbers on our systems.
  • Information collected automatically: device and browser information, IP address, pages viewed, and interactions with the Site, collected through cookies and similar technologies.
  • Information from third parties: information from service providers that help us operate the Site, process payments, prevent fraud, and deliver orders.

How we use your information

  • To process your orders and deliver your digital products by email, and to handle payments and refunds.
  • To communicate with you about your orders and respond to your questions.
  • To send marketing communications if you have agreed to receive them. You can unsubscribe at any time.
  • To detect and prevent fraud and to keep the Site secure.
  • To improve and personalize the Site and our products.
  • To comply with legal obligations and enforce our terms.

How we share your information

We do not sell your personal information for money. We share personal information only as needed with:

  • Shopify, the platform that hosts our online store. Shopify processes personal information to provide and improve its services. Learn more in the Shopify Consumer Privacy Policy.
  • Payment processors, including Shopify Payments and its payment processing partners, which process your payment information to complete transactions and prevent fraud.
  • Digital delivery and email providers, which receive the information needed to send your download link and order emails.
  • Service providers that help us with customer support, email, analytics, and advertising.
  • Authorities or others when required by law, or to protect our rights, customers, or others.

Cookies and advertising

We use cookies and similar technologies to operate the Site, remember your preferences, measure performance, and, where permitted, show relevant advertising. Where required by law, we ask for your consent before using non-essential cookies. You can manage cookies through the cookie banner and your browser settings. Some of this activity may be considered "sharing" or "targeted advertising" under certain U.S. state laws; you can opt out as described below.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of the sale or sharing of personal information and of targeted advertising. To exercise any of these rights, email contact@lumora-care.shop. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your rights. You may also use an authorized agent where permitted by law.

Data retention

We keep personal information for as long as needed to fulfill orders, provide customer service, and meet legal, tax, and accounting obligations, and then delete or anonymize it.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure.

Children

The Site is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised.

Contact

For questions about this Privacy Policy or your personal information, contact us:

Lumora Care
7345 W Sand Lake Rd, Suite 210, Office 3825
Orlando, FL 32819, United States
Email: contact@lumora-care.shop
Phone: +1 407-849-6520